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Managing conflict constructively

All managers need the support and co-operation of their teams in order to achieve high performance and productivity. But what can we do when some people seem determined to be ‘awkward’ or ‘difficult’? If left unresolved, it can lead to longer-term disharmony, distrust and dispute.

This course has been designed to help you deal with, and better manage, conflict. It is a practical workshop with supporting theoretical input and plenty of opportunity to discuss and work through your own issues. At the end of the day, you’ll take away a personal action plan to enable you to manage challenging behaviour in the workplace and ensure a more harmonious climate within your team.

Areas covered will include:

  • Definitions of conflict – whatmakes it so difficult?
  • Triggers for conflict and personal conflict sequences
  • Establishing ground rules and agreeing behavioural boundaries
  • Understanding how individual motivators and values can give rise to conflict
  • Using Transactional Analysis to conduct mature, professional conversations
  • The ten types of difficult people
  • Working with the ‘five dysfunctions of a team’ (based on Patrick Lencioni’s work).

Who should attend?

This course is for everyone who manages people and all those who feel they would like to establish
better relationships with their team colleagues or other stakeholders.

Our trainer

Sue Waterall is a training specialist with over 15 years’ experience of training design and delivery in both the public and private sector. She is passionate about personal development and behavioural change, and uses her energy and facilitation skills to create a positive, stimulating learning environment. Sue is a certified practitioner of NLP, is accredited in the use of a range of emotional intelligence inventories and holds the CIPD Certificate in Training Practice.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing

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