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Unlocking construction - Basic techniques for non-technical staff

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

What will participants learn?

  • How basic construction works
  • How to diagnose basic construction problems
  • How to recognise potential maintenance problems
  • How to recognise issues relating to health and safety in construction
  • How to communicate more effectively regarding technical issues
  • How to handle repair requests more efficiently
  • How to discuss technical issues more effectively and gain confidence
  • How to speak knowledgeably regarding construction and maintenance
  • How to get it right first time, saving money and resources.

What the course will cover:

The training is delivered through a series of interactive sessions and covers all major trades:

  • Joinery/carpentry
  • Electrical
  • Plumbing
  • Brickwork
  • Roofs
  • Environmental works.

Specific to each trade, delegates will be able to:

  • Ask the right questions to make a valid assessment regarding construction/maintenance issues
  • Identify the various types of repairs applicable to each trade
  • Diagnose potential problems on estate visits with greater accuracy
  • Give the right advice
  • Identify and assess the potential risks regarding health and safety
  • Understand the basics, including materials and techniques used
  • Speak with knowledge and confidence.

Who should attend?

  • Contact centre operatives
  • Housing management staff and caretakers
  • Staff who undertake estate visits
  • Sheltered housing staff
  • Repairs centre managers
  • Customer inspectors
  • Anyone from a non-technical background who wishes to increase their knowledge of construction.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing

To download the product leaflet for this topic, click here