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Unlocking construction - Basic techniques for non-technical staff

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

What will participants learn?

  • How basic construction works
  • How to diagnose basic construction problems
  • How to recognise potential maintenance problems
  • How to recognise issues relating to health and safety in construction
  • How to communicate more effectively regarding technical issues
  • How to handle repair requests more efficiently
  • How to discuss technical issues more effectively and gain confidence
  • How to speak knowledgeably regarding construction and maintenance
  • How to get it right first time, saving money and resources.

What the course will cover:

The training is delivered through a series of interactive sessions and covers all major trades:

  • Joinery/carpentry
  • Electrical
  • Plumbing
  • Brickwork
  • Roofs
  • Environmental works.

Specific to each trade, delegates will be able to:

  • Ask the right questions to make a valid assessment regarding construction/maintenance issues
  • Identify the various types of repairs applicable to each trade
  • Diagnose potential problems on estate visits with greater accuracy
  • Give the right advice
  • Identify and assess the potential risks regarding health and safety
  • Understand the basics, including materials and techniques used
  • Speak with knowledge and confidence.

Who should attend?

  • Contact centre operatives
  • Housing management staff and caretakers
  • Staff who undertake estate visits
  • Sheltered housing staff
  • Repairs centre managers
  • Customer inspectors
  • Anyone from a non-technical background who wishes to increase their knowledge of construction.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk

To download the product leaflet for this topic, click here