Adventures in instinct
Many emotions, such as fear, anger, surprise, disgust, happiness and sadness are instincts – we don’t need to be taught to feel them. This session takes you on an adventure through such instincts and in doing so teaches you to manage and cope with instinctive emotional reactions so that you control them – not the other way around.
What will participants learn?
- How to manage your emotions at work
- How to avoid emotional ‘leakage’
- Social acting techniques to help you to conform to display rules that dictate which emotions we are permitted to display in the workplace
- How to stop the ‘emotional hijacks’ that stop you reacting rationally
- Techniques to help you manage emotions in order to meet expectations of the job role
- Strategies to cope with the stress that suppressing emotions can bring.
Who is the course for?
Everyone who has to regularly control their emotions at work. This is particularly useful for all those in a customer-facing role.
About the trainer
Sandi Mann is a business psychologist and expert in stress and emotions. She is author of a range of popular work-related psychology books in the area of instincts and emotions such as Hiding What we Feel, Faking What We Don’t (Vega Publishing) and This Book Has Feelings; Adventures in Instinct and Emotion (Quid Publishing). Sandi is a regular contributor to a variety of media outlets on workplace psychology issues and former Dr Work for The Guardian’s internet site.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
