Financial capability courses
Planned welfare reform changes are significant and will pose real challenges to effective rent collection by squeezing household budgets, and making it difficult for tenants whose rent is paid from money other than Housing Benefit to keep on top of their rent account. They will have to learn to manage their money differently.
The aim of these courses is to give your staff the skills to assist tenants to become financially capable, to prioritise rent payments and to anticipate and respond effectively to changes in their financial circumstances.
Benefits of the courses:
Maximising rental income collection will become even more important; however, approaches to income collection are likely to need altering so they can remain effective. These courses have been developed specifically for housing staff to introduce financial capability issues and the generic advice principles and skills that will help deliver support to tenants on issues relating to the key areas of financial capability.
The courses:
- Helping your tenants get to grips with money (one day)
- Understanding your tenants’ attitudes to money (half-day)
- Helping your tenants with positive debt management (one day)
- Raising tenants’ awareness of borrowing (half-day).
If you don’t see the course you are looking for, please ask – we have many other options available.
Our trainer
Alison Markantonis has spent over 20 years in the field of welfare benefits and Financial Inclusion prior to becoming a consultant and trainer. Her approach is participative and interactive, using case studies and her own frontline experience to take the complex, and make it not only simple, but applicable.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
