The authentic and assertive manager
When management is poor – the good people leave and the bad people stay and get worse. When management is good – the bad people leave and the good people stay and get better.
The way in which we supervise or manage our people has a huge impact upon:
- The amount of discretionary effort they bring
- The achievement of objectives and the completion of deadlines
- Internal and external perceptions of the organisation.
When managing in an authentic and assertive way we acknowledge the impact that our conduct has on others. We take ownership of issues and increase our ability to generate improved results. This workshop offers an opportunity to strengthen inter-personal skills and experience personal development for improved performance at work. Delegates will explore these areas in a non-threatening and supportive environment.
On this course participants will explore and develop understanding around:
- The impact of our conduct and behaviours on others – how we create our own reality
- What other types of communication look, sound and feel like – how we process the behaviour of others
- The components of confident and positive behaviour – the elements of authenticity and assertive techniques
- What confident and positive people do – avoiding blame, making and refusing requests, re-framing
- Effectiveness at work – understanding criticism and responses to feedback.
Who should attend?
Everyone who supervises or manages others.
Our trainer
Gilli Bruce has over 20 years’ experience in training and development. She has worked across a diverse range of industries including the housing sector. Gilli specialises in people development, working with managers, supervisors and teams, to create the changes needed to move objectives forward. She is an NLP Master Practitioner, ILM coach and Springboard licensee, using these valuable developmental frameworks as inspiration for training that is interactive, fun and practical.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
