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Developing a strategic approach to housing income management

2013 promises to be a challenging year. Amid spending cuts and welfare reforms, social landlords must meet a triple challenge: maximising income by minimising arrears and sustaining tenancies.

Overcoming this challenge requires clear direction and a strategic focus on income management. If your approach needs a kick-start, then this is the course for you.

Delegates on this bite-size course will gain an insight into practical techniques for developing and communicating a strategy that strengthens income streams, reduces the risk of arrears and helps residents.

By the end of the workshop delegates will:

  • Understand the emerging challenges and context for social landlords
  • Understand why a strategic approach is necessary
  • Be able to use research to identify local issues and priorities
  • Develop effective partnerships with other agencies
  • Implement effective strategies and apply models of good practice.

Who should attend?

This course is ideal for managers and officers involved in income management in a social housing context, especially those responsible for strategy and policy development, including:

  • Income, housing, neighbourhood and estate managers
  • Income recovery and rent arrears team leaders and managers.

Our trainer

Tony Newman has a wealth of practical housing experience, and is recognised across the sector as an expert in income management and financial inclusion. He has helped many organisations to improve performance and customer focus, and designed HQN’s income management toolkits and accreditation programme.

Our bite-size workshops are half-day events that provide a cost-effective way of gaining essential knowledge and skills.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing

To download the product leaflet for this topic, click here