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Rent arrears – getting the most from legal action to recover arrears

2013 promises to be a challenging year. Amid spending cuts and welfare benefit reform, social landlords face the triple challenge of maximising income, minimising arrears and sustaining tenancies.

With pressure on resources, legal action to recover arrears is a last resort. You need confident and capable people on the case, and positive relationships with the courts. You cannot afford to waste money on abortive legal action. That’s where this course comes in.

Delegates on this bite-size course will strengthen their skills and confidence in preparing for and taking legal action to recover rent arrears.

By the end of the workshop delegates will:

  • Understand the role of legal action throughout the arrears recovery process
  • Comply fully with the pre-action protocol for possession action
  • Consider and use alternatives to possession action
  • Implement measures to prevent legal action and reduce costs
  • Work confidently and effectively with the courts
  • Apply tips and techniques to get the most from court work.

Please note: this course is not a substitute for expert legal advice on specific cases.

Who should attend?

This course is ideal for everyone involved in income management in a social housing context, including:

  • Income and rent arrears managers and officers
  • Contact centre staff who deal with arrears
  • Housing, neighbourhood and estate management staff
  • Homelessness prevention and housing advisers
  • Support workers
  • Money management and welfare benefit advisers.

Our trainer

Tony Newman has a wealth of practical housing experience, and is recognised across the sector as an expert in income management and financial inclusion. He has helped many organisations to improve performance and customer focus, and designed HQN’s income management toolkits and accreditation programme.

Our bite-size workshops are half-day events that provide a cost-effective way of gaining essential knowledge and skills.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing

To download the product leaflet for this topic, click here