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Rent arrears – the prevention dimension

2013 promises to be a challenging year for social landlords in meeting the triple challenge of maximising income, minimising arrears and sustaining tenancies.

Our extensive work with social landlords across the UK shows that the top performers focus on preventing rent arrears rather than just debt collection. In the face of public spending cuts and welfare benefit reforms, arrears prevention will be a critical factor in successful housing management.

Delegates on this bite-size course will be able to identify and exploit the opportunities for proactive intervention that reduces risk, cuts costs and helps residents.

By the end of the workshop delegates will be able to:

  • Identify the opportunities to maximise customers’ income during the pre-tenancy stages
  • Recognise the importance of establishing a payment culture during the early stages of every tenancy
  • Use preventative work as a base for strengthening arrears recovery and case management
  • Identify and apply models of good practice from top performers.

Who should attend?

This course is ideal for anyone involved in income management in a social housing context, including:

  • Income and rent arrears managers and officers
  • Contact centre staff who deal with arrears
  • Housing, neighbourhood and estate management staff
  • Homelessness prevention and housing advisers
  • Support workers
  • Money management and welfare benefit advisers.

Our trainer

Tony Newman has a wealth of practical housing experience, and is recognised across the sector as an expert in income management and financial inclusion. He has helped many organisations to improve performance and customer focus, and designed HQN’s income management toolkits and accreditation programme.

Our bite-size workshops are half-day events that provide a cost-effective way of gaining essential knowledge and skills.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing

To download the product leaflet for this topic, click here