Looking behind closed doors
Meeting the needs of domestic violence victims from a social housing provider perspective.
Domestic violence and abuse claims the lives of more than two women a week in the UK, and affects millions more people.Whatever form it takes, domestic abuse and violence is rarely a one-off incident and occurs across society, regardless of age, gender, race, sexuality, wealth and geography. Understanding the issues surrounding victims and survivors of domestic violence is vital for housing providers in providing an effective response.
This course addresses the impact of domestic violence and provides information and guidance to staff on providing a positive response and ensuring practice matches policy. Meeting these challenges is not easy. Therefore...
This practitioner-based event will focus on:
- Understanding the dynamics of an abusive relationship
- Increasing frontline staff sensitivity to potential signs of domestic abuse
- Increasing confidence in providing support
- Ensuring an appropriate response when abuse is disclosed
- Ensuring your policies and procedures are robust
- Approaches to multi-agency working
- Striving towards inclusive practice
Social housing providers need to ensure that they have the procedures and mechanisms in place to meet the needs of victims and also ensure that they are dealing appropriately with the perpetrators.
This course is a must for all frontline staff, particularly those who work within:
- Housing management
- Call centres
- ASB units and teams
- Responsive repairs.
Our trainer, Carol Nesbitt has spent many years working in the field of domestic abuse, providing support to victims, designing and delivering training to practitioners to raise awareness and providing specialist support. Her approach is participative and interactive, engaging participants at all different levels and learning styles.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
