Briefings
Welfare reform and housing: the HQN survey - part two
Network briefing by Lydia Dlaboha
The private rented sector: how effectively is it regulated?
Network briefing by Roger Jarman
Left hand, right hand: housing regulation cultures in England and Scotland
Network briefing by Janis Bright
A housing practitioner’s guide to the draft Anti-social Behaviour Bill
Network briefing by Tim Horsley
Regeneration and housing: ways forward in difficult times
Network briefing by Charlie Hughes
Does it all add up? Official data on housing services in the New Era
Network briefing by Roger Jarman
Service delivery in the new era: what next for ALMOs and local authority companies?
Network briefing by Roger Jarman
Best Companies: how satisfied staff help drive performance
Network briefing by Kate Murray
Regulating the standards: How the Social Housing Regulator will regulate in practice
Network briefing by John Wheeldon
Regulation under the new regime for England: an HQN survey
Network briefing by Janis Bright and Alistair McIntosh
All change! An evaluation of the new frameworks for regulating social housing in England and Scotland
Network briefing by Roger Jarman
Social tenants and landlords: the Coalition's approach
Network briefing by Martin Wheatley
Resident involvement in social housing in the UK and Europe: research and good practice
Briefing by Janis Bright
Prioritising homelessness in 2012: time to look at the Scottish approach?
Network briefing by Isobel Anderson
Laying the Foundations: A Housing Strategy for England
Network briefing by Janis Bright
HQN Accredit: case studies – Helena Partnerships, Greenfields Community Housing and Family Mosaic
Network briefing by Jeannie Swales
What inspectors say about prospects for improvement
Network briefing by John Wheeldon
What inspectors say about prospects for improvement
Network briefing by John Wheeldon
Customer profiling - how would you do yours?
Network case study by Ceris Jones and Rob Allen, Wulvern Housing Association
The role of the third sector in delivering and improving public services
Network briefing by Charlie Hughes, in association with HACT
Tackling unlawful subletting and other tenancy fraud
Network briefing by Neil Merrick
Current events and public training
Central London
11 July 2013
Central Leeds
18 July 2013
News
Regulator publishes new guide for tenants and service users
The Scottish Housing Regulator has today published How We Regulate: A guide for tenants and service users
Housing Regulator seeks tenant feedback to help improve services
The Scottish Housing Regulator is seeking people to join a new National Panel
Scottish Housing Regulator publishes Revised Tenant and Service User Satisfaction Indicators
We have published revised technical guidance on the tenant and service user satisfaction indicators that we will use to monitor and assess landlords’ achievement of the standards and outcomes in the Scottish Social Housing Charter
Scottish Government publishes revised guidance on the Scottish Housing Quality Standard (SHQS)
Scottish Housing Regulator publishes Charter indicators
The Scottish Housing Regulator (SHR) has published the final indicators it will use to monitor and assess landlords’ achievement of the standards and outcomes in the Scottish Social Housing Charter. This follows an extensive consultation with tenants and other people who use social landlords’ services, landlords, and other interested groups
Changes to SHR Regulation Plans
an updated Regulation Plan plan for Waverley Housing
Have your say at our tenant consultation events
Scottish regulator consulting on the Charter
SHR publishes updated Regulation Plans
updated Regulation Plans for River Clyde Homes and Bellsmyre Housing Association
Grant Shapps backs Bill to criminalize tenancy fraud
Tenancy cheats to "feel the full force of the law"
Local authority model complaints handling procedure
Published by the Scottish public services ombudsman
More empowerment for Scotland's tenants
Social housing in Scotland entered a new era today, as Housing and Transport Minister, Keith Brown MSP, launched Scotland’s first Social Housing Charter
The regulatory framework for social housing in England from April 2012
This document comprises the regulatory framework for social housing in England applicable from 1 April 2012. This replaces the regulatory framework that came into effect on 1 April 2010
Study reveals total impact of Decent Homes on tenants’ lives
A landmark study into the impact of Decent Homes work has shown that the effects go wider than just physically improving properties
Tenant Panels: Options for Accountability
Delivering the best housing services requires effective Tenant Panels
The Highland Council’s inspection report
The Scottish Housing Regulator today published its inspection report on aspects of The Highland Council’s housing service
Grant Shapps: “housing tenancy fraud in England costs around £900 million a year”
Based on estimates that it costs an average of £18,000 per year to house a family or individual in temporary housing and that 50,000 properties are unlawfully occupied in England
Warm Front energy help scheme getting a frosty reception
There are now likely to be almost 7 million households living in fuel poverty in the UK
Meeting local housing demand – a guide for elected members
HCA and LGA publication argues that councils are central to tackling the housing crisis
Scottish Public Services Ombudsman two-stage visual guide
Briefing note by Helen Barclay
DCLG consultation: changes to land use change statistics, rationalised collection of local authority housing statistics and publication of regional statistics
Responses sought by 2 April 2012
Review to examine institutional investment in private rented sector
Sir Adrian Montague to lead the review of barriers to investment in rented homes
Citizenship survey topic reports 2009-10
Reports provide an in-depth examination of Community Action, Community Spirit and Race, Religion and Equalities
HCA toolkit: community engagement
Online toolkit to recognise what community engagement looks like, how to be open to innovation and how to explore new ideas to meet local needs
TSA report: quarterly survey of private registered providers, September 2011
Total agreed loan facilities of £63.7 billion; reduction in the unsold shared ownership units from 3,985 to 3,077; new facilities of £693 million were arranged in the quarter
Audit Commission report: Work in progress – meeting local needs with lower workforce costs
Joint Audit Commission and Local Government Association report on how local authorities are reducing their workforce costs, with some finding creative solutions
HQN council tenants' guide
We are pleased to offer your organisation a complimentary copy of the HQN Residents' Network guide to help tenants through the process of a stock options review.
Audit Commission report: joining up health and social care
Improving value for money across the interface
The adult social care outcomes framework: handbook of definitions
Department of Health publication for local authority chief executives and directors of adult social services and PCT chairs
Local government fraud detection rates increased by 37% in the past year
Audit Commission report: fighting fraud against local government
Audit Scotland: programme of performance audits for 2012/13 published
Audits on community safety/crime prevention and the Scotland rural development fund removed audit on outsourced contracts to start in 2012
Hundreds of government websites closed
444 websites are reported as open – compared to 820 last year. Over 1,500 websites closed since the rationalisation programme began
Scottish Government: property management standards
Plans to consult on and set minimum standards for the property and land management industry
DCLG proposed programme of research and analysis for 2011-12
To cover housing, planning, localism and decentralisation, economic growth and local economic development, fire and resilience, sustainable buildings and climate change
Quality improvements to new house building statistics
Looks at the accuracy data currently collected on new house building in Wales
Department of Health consultation: proposed changes to regulations for Care Quality Commission registration
Comments sought by 7 October 2011
The Adult Social Care Outcomes Framework – handbook of definitions
Sets out the technical detail of each measure in the ASCOF, with worked examples
