Housing Benefit toolkit for social housing providers

The Network's popular self-assessment toolkit by Sue Beasor

Housing Benefit toolkit for HB service providers

The Network's popular self-assessment toolkit by Sue Beasor

Embedding equality and diversity - a toolkit

Network toolkit by Joanna Jeffery and Richard Seager

HQN Your questions answered - health and safety - a manager's guide to lone working in the housing sector

Network toolkit by Gill Twyford on behalf of the Suzy Lamplugh Trust

HQN guidance on the annual report to tenants

Guidance note and mocked-up annual report to help organisations prepare their annual report to tenants

Best Value toolkits

Audit Scotland has produced a suite of 18 Best Value toolkits, for use across the public sector

Planning for the future - a checklist to inform homelessness prevention post emergency budget

Network toolkit by Sheila Spencer

Local offers toolkit

TSA toolkit, written by HQN

The Respect Standard: what social housing providers should be doing and what inspectors are looking for

Network toolkit by Tim Horsley

Handypersons Financial Benefits Toolkit

CLG guidance

Value for money toolkit - 2010 edition

Network toolkit updated by Steve Wood and Robin Tebbutt

The recession checklist: things social landlords and strategic housing authorities need to keep under review

Network briefing by Charlie Hughes

Aids and adaptations toolkit - second edition

By Joanna Jeffery and Richard Seager

Social Housing Fraud Communications Toolkit

To help deliver the campaign locally Communities and Local Government have produced a marketing toolkit for local authorities and social housing landlords

An accommodation self assessment toolkit for the Socially Excluded Adults Public Service Agreement

This self assessment toolkit is designed to assist local housing authorities to deliver improved accommodation outcomes

Ending Rough Sleeping by 2012: A Self Assessment Health Check

Self assessment toolkit for local authorities to review with partners, what arrangements, interventions and services are in place and to assess their current capability to prevent and respond to existing levels of rough sleeping, and explore the need for additional interventions or a separate rough sleeping strategy

Getting it right, and righting the wrongs - practitioners' toolkit

This toolkit is intended to be a practical aid to help councils work with customers and other partners to identify key issues for improvement in both their service provision and systems of redress

To see ourselves as others see us - but first

How good is your board? Test yourself in our quick online quiz for board members. Follow the link to our HQN governance self-assessment toolkit with a foreword from Peter Marsh of the TSA

Complaints/compliments toolkit

The Network's popular self-assessment toolkit by Gill Stead

Safeguarding children: how can the housing sector address the issues of ‘Baby P?'

Network briefing by Sandra H Knox explains how housing services, and particularly social landlords, are uniquely positioned to provide information, support and expertise in the prevention of abuse of children

Are you ready for independence?

Excellent governance in the Scottish Housing Regulator era. Self-assessment toolkit for RSL board and committee members

The Respect Standard: what social landlords should be doing and what inspectors are looking for

Network toolkit by Tim Horsley includes background information, a self-assessment tool, examples of good practice involving young people, estate management, ASB management and support, and hyperlinks to key documents

Learning from pilot benefit inspections - web tool

Through the AC inspections they have identified a variety of approaches to delivering benefit services, and have produced a web tool with case studies to share their findings and to encourage innovation and improvement across local government

Hand drill or PDA? A compendium of tools for managing value for money

Network briefing by Dylan Chipp has brought together the various measures and checklists that HQN has produced to assist asset management practitioners who are seeking to develop, embed and review their approach to VfM

Toolkit on how to manage pitches for Gypsies and Travellers

A new report aimed at educating housing associations about pitches for Gypsies and Travellers has been released by the Housing Corporation

Climbing to the stars toolkit

The Housing Quality Network revised performance indicator handbook for councils 2008

Part three Housing Benefit performance - based on performance during 2007/8

Building for life - a toolkit to promote quality design

Housing Corporation website toolkit, aimed at architects and developers, provides guidance on how to assess a scheme using the Building for Life criteria

The Housing Quality Network revised performance indicator handbook for councils 2008

Part 2 Homelessness PI's - based on performance during 2007/08

The Housing Quality Network revised performance indicator handbook for councils 2008

Part 1 Housing PI's - based on performance during 2007/8

Community cohesion impact assessment and community conflict prevention tool

This tool allows local authorities to assess whether the activities they are planning will have a positive impact on cohesion in their neighbourhoods

Value for Money toolkit

HQN's 2nd edition Value for Money workbook, co-authored by Steve Partridge and Dylan Chipp, takes into account recent CSR announcements and the results of numerous mock inspections and organisation healthchecks

Crime and Disorder Reduction Partnerships Value for Money

Audit commission self assessment tool kit

Revised performance indicator handbook for housing associations

The handbook has been revised, updated and new material written by HQN Associate John Wheeldon

Relet toolkit

Toolkit designed by Gill Stead is intended to help teams to review current approaches to void management, and to identify areas where there are opportunities to improve upon current practice

Climbing to the stars toolkit

Toolkit for performance improvement from 2005

The Respect Standard: what social landlords should be doing and what inspectors should be looking for

Network Respect Toolkit by Alistair McIntosh and Janis Bright

Homelessness toolkit

Network toolkit by Sheila Spencer

Homelessness statistics September 2006 and introducing Preventing Homelessness: a Strategy Health Check

This DCLG briefing provides a summary of the September 2006 homelessness statistics and introduces Preventing Homelessness: A Strategy Health Check

Preventing Homelessness: A Strategy Health Check

DCLG health-check helping local housing authorities review their homelessness strategy and establish how effective their services are in tackling and preventing homelessness, the toolkit also looks at how to tackle some of the wider causes of homelessness which Housing Quality Network (HQN) identified as gaps in their evaluation of the 2003 strategies

Performance indicator handbook for housing associations

Part 4 of our popular series for housing associations. Peter Chapman tackles operating costs, stock management and wheelchair standard housing

Performance indicator handbook for housing associations

Part 3 of our popular handbook for housing associations. Peter Gardner tackles various aspects of repairs reporting

Performance indicator handbook for housing associations

Part 2 of our popular handbook for associations: Liam Dawson tackles rent issues

Performance indicator handbook for housing associations

Part 1 of our PI handbook for housing associations. Richard Gormley and John Wheeldon cover lettings and tenant satisfaction. This section of the handbook should be read with our update briefing Update on the Housing Corporation's new performance indicator suite, 8 June 2007 www.hqnetwork.co.uk/briefings.php

Performance indicator handbook for councils with stock

Final section of our popular handbook, with Peter Gardner on repairs and maintenance

Performance indicator handbook for councils without stock

Jenny Dunne offers tips on dealing with Housing Benefit PIs including investigations, sanctions and overpayments

Performance indicator handbook for councils

Part 4 of our popular series, with tips on tenant satisfaction PIs from John Wheeldon

Performance indicator handbook for councils without stock

First in our two-part guide to tackling performance indicators

Performance indicator handbook for councils

Part 2 of our new PI handbook for councils. Liam Dawson advises on rent collection and arrears, NOSPs and eviction

Performance indicator handbook for councils

Part 3 in our essential series for councils: Jenny Dunne advises on measuring Housing Benefit performance

Housing Quality Network PI Handbook

Brand new series of network papers with essential guidance and advice. First part for councils with stock and ALMOs; editions for other members will follow shortly

EFFICIENCY WORKBOOK (Second Edition)

Adobe Version

ANTI-SOCIAL BEHAVIOUR POLICIES AND PROCEDURE TOOLKIT

Anti-Social Behaviour - Adobe Version

The Drive for Efficiency - where are we, and where next?

HQN Briefing by Greg Birdseye offers an overview and practical action points for housing organisations - plus our new HQN self-assessment workbook on efficiency

SHELTERED HOUSING SERVICES WORKBOOK-(Revised 17 October 2003)

Sheltered Housing Services - Adobe Version

HOUSING STRATEGY & ENABLING WORKBOOK - (Revised September 2003)

Housing Strategy & Enabling - Adobe Version

HOUSING REGISTERS & WAITING LISTS WORKBOOK - ( Revised September 2003)

Housing Registers & Waiting Lists - Adobe Version

RENT ARREARS REALITY CHECK WORKBOOK - (Revised 12 June 2003)

Rent Arrears Reality Check - Adobe Version

PRIVATE SECTOR REALITY CHECK - (Revised June 2003)

Private Sector Reality Check - Adobe Version

HOMELESSNESS SERVICES WORKBOOK - (Revised 30 May 2003)

Homelessness Services - Adobe Version

PERFORMANCE MANAGEMENT - (Updated version May 2003)

Performance Management - Adobe Version

TENANT INVOLVEMENT WORKBOOK - (Revised 5 July 2002)

Tenant Involvement - Adobe Version

IMPLEMENTING BEST VALUE IMPROVEMENT PLANS

Implementing Best Value Improvement Plans - Adobe Version

TOOLKIT OVERVIEW - (Revised 25 April 2002)

Overview - Adobe Version

VACANT PROPERTY MANAGEMENT WORKBOOK - (Revised 23 April 2002)

Vacant Property Management- Adobe Version

CUSTOMER SERVICES WORKBOOK - (Revised 19 March 2002)

Customer Services - Adobe Version

HOUSING ADVICE SERVICE WORKBOOK - (Revised 13 March 2002)

Housing Advice Service - Adobe Version

MAINTENANCE WORKBOOK - (Revised 7 March 2002)

Maintenance Reality Check - Adobe Version

GUIDE TO PEER REVIEWS

We have produced this guide for members based on our experience of running peer reviews in Scotland and England.