Training and development services
Practical training for housing to support performance improvement and achieve fabulous results.
Need high quality training?
Our training and Development Services offer an outstanding team of training professionals to deliver the highest quality in-house training in the key work areas that truly make a difference for individuals, teams, offices, customers and organisations as a whole.
If you wish to access our current events and public training courses, click here.
If you are a trainer and are interested in working with us, please contact Steve Palmer, Training and Development Services Manager at steve.palmer@hqnetwork.co.uk or by telephone on 07545 208545.
- For our technical training product suite, click here
- For our personal development product suite, click here
- For our full range of training and development courses see below.
- Access and abandonment
- Accountability and involvement Specialist board member training
- Action learning facilitator training
- Affordable housing delivery - rethinking it
- Affordable housing development an introduction - 'Navigating development'
- Alcohol awareness
- ALMO board as a housing management and regeneration company Specialist board member training
- Appeals and complaints management Advanced stage
- ASB - tools for tackling it
- Asbestos awareness training UKATA Category A
- Authentic and assertive manager
- Authentic communication
- Behaviour - understand the impact of yours and others - 'Insightful you'
- Benefits - how to backdate them
- Benefits and mental health
- Benefits for mothers and babies
- Benefits for older people
- Board as a landlord Specialist board member training
- Board as an employer Specialist board member training
- Board briefings - getting the best board - tailored briefings with Suzy Brain England OBE and Alistair McIntosh Chief Executive HQN Ltd
- Business case - how to write an effective one - an introduction for social landlords
- Chairing and facilitating productive meetings
- Change management - The Change House - strategies for making change happen
- CMI Level 3 - Certificate in First Line Management QCF
- CMI Level 5 - Certificate in Leadership and Management QCF
- CMI Level 5 - Certificate in Management Coaching and Mentoring QCF
- CMI Level 7 - Certificate in Strategic Management and Leadership QCF
- Coaching masterclass
- Coaching services
- Cognitive behavioural therapy an introduction
- Communicate effectively - Be seen, be heard, be noticed
- Community cohesion Specialist board member training
- Competency-based interviewing - essential training for managers and selection panels
- Complaint and abusive contact handling workshop
- Complaints and localism a new way for tenant complaints in-house training from Rafael Runco
- Complaints appeals panel training
- Complete complaint management workshop
- Condensation, damp and mould causes, cures and the courts
- Confidence building whats holding you back?
- Corporate governance 1 Specialist board member training
- Corporate governance 2 Specialist board member training
- Customer service training the complete customer service workshop
- Data protection
- Decant programmes - planning and delivering them
- Delegation skills bite-size workshop
- Dementia awareness
- Depression in the workplace
- Development, regeneration and partnership Specialist board member training
- Direct deductions - how to obtain them
- Discretionary Housing Payments - how to use them
- DIY ASB injunctions
- DLA/AA - making effective claims
- Domestic abuse awareness - its time to talk
- Drug and alcohol awareness
- Drug awareness
- Drugs - designer and legal highs
- Dual diagnosis
- Effective meetings Specialist board member training
- Emotional intelligence - developing it
- Employment and Support Allowance benefit training
- Environmental Protection Act Part IIA
- Equality and diversity - keeping it on your radar
- Equity loans - understanding and introducing them
- ESA decisions - how to challenge them
- Evidence for ASB proceedings an introduction
- Feedback - there is no failure
- Financial capability courses
- Financial inclusion training for social landlords
- Flood training
- Former tenants arrears training - gone but not forgotten
- Fraud awareness prevention and control for social landlords
- Fulfilling your potential
- Governance for executives - getting the most out of your board
- Group dynamics
- HHSRS implications for social landlords
- Homelessness and it's prevention
- Homeownership products - developing your own
- Homeownership supporting it in your region
- Housing association finance for non-finance staff
- Housing Benefit - how to calculate it
- Housing Benefit changes and welfare reform - refresher training
- Housing Benefit changes and welfare reform - the essentials
- Housing benefit problems how to resolve them
- Housing Benefit training
- Housing case law update
- Housing delivery - increasing it in the current housing market
- Housing disrepair claims preventing them
- Housing finance and business planning an introduction Specialist board member training
- Housing law - advanced
- Housing law an introduction
- Housing law the private rented sector
- Housing standards in temporary accommodation and leased properties
- Housing strategy - the changing strategic housing role for local authorities
- Housing strategy, policy and funding for local authorities - bringing you up to speed
- Housing strategy, policy and funding for registered providers - bringing you up to speed
- Housing/welfare benefits product suite - the essentials
- Illegal evictions
- Income management for housing an introduction
- Income management for housing developing a strategic approach
- Income teams - power negotiation
- Increasing access to homeownership
- Influencing, persuasion, negotiation
- Investigative interviewing masterclass 1 day workshop
- Investigative interviewing masterclass 2 day workshop
- Islamic awareness
- Job Hunting and outplacement services - advice and guidance
- Land risk communication
- Leadership positive and resilient
- Leasehold service charges and debt recovery an introduction
- Lesbian, gay and bisexual customers developing strategies to support them
- Life skills training for residents
- Localism a new way for tenant complaints in-house training from Rafael Runco
- Lone working - personal safety matters
- Loss and bereavement - lessons in loss
- Managing and identifying high conflict personalities
- Managing conflict constructively
- Managing difficult conversations at work
- Managing poor performance and behaviour
- Managing priorities
- Mediation skills - an introduction
- Meetings - Creating and delivering compelling ones
- Mental health awareness advanced
- Money - help your tenants get to grips with it
- Motivation skills bite-size workshop
- Motivational interviewing
- Moving into work benefit training bite-size workshop
- Neuro Linguistic Programming Diploma - 4 day workshop
- Neuro-linguistic Programming - an introduction
- New housing development - rethinking it
- OCD and hoarding
- Older customers modular training programme
- Overpayment recovery - how to prevent it
- Panic and anxiety - an introduction to understanding how to work effectively with people who suffer from panic and anxiety
- Performance improvement - The STOP technique - recognise how you hold yourself back
- Performance management - 'It's not me it's them!'
- Person-centred support planning
- Personal effectiveness programme
- Personal Independence Payment - exit DLA
- Personality disorder
- Positive corporate culture
- Possession proceedings in the county courts
- Presentation and communication skills training
- Private rented sector increasing the role
- Professional boundaries for sheltered and supported housing staff
- Professional boundaries half day refresher training for sheltered and supported housing staff
- Project management skills - practical and effective techniques
- Property and site inspection for non-technical staff
- Reception perception
- Rent arrears training - prevention and recovery in a changing world - Fit for the future?
- Rent arrears training Take a bite!
- Rent arrears getting the most from legal action to recover arrears
- Rent arrears maximising customer contact and case management
- Rent arrears the prevention dimension
- Repairs and technical skills training for caretakers, estate wardens and scheme staff
- Repairs handling training - at the sharp end
- Repairs reporting Getting it right first time
- Resilience and mental toughness
- Risk management Specialist board member training
- Safeguarding adults
- Safeguarding children and child protection
- Selection training and interview techniques
- Self esteem an empowerment programme
- Self harm - an introduction to understanding how to work effectively with people who self harm
- Service improvement - First class delivery improving services and reducing cost in a changing world
- Service level agreements - how to negotiate them
- Sex offenders working with them
- Sexual orientation hate crime
- Sheltered and supported housing - client needs and risk assessments
- Sheltered and supported housing working
- Social enterprise - developing our role and seizing opportunities
- Social housing eligibility
- Social housing an introduction
- Step-up development sessions incorporating policy review Specialist board member training
- Stress management - Get to grips - learn to control your emotions and deal with stress
- Suicidal behaviour - an introduction to understanding how to work effectively with people who demonstrate suicidal tendancies
- Supported and sheltered housing - Quality assurance
- Team dynamics
- Team leader boot camp
- Telephone skills bite-size workshop
- Tenancies - fixed term and flexible
- Tenancies and licences
- Tenancy abandonment
- Tenancy enforcement nuts and bolts
- Tenancy fraud
- Tenancy management - essentials of
- Tenancy management and mental ill health
- Tenancy strategy preparation for local authorities
- Tenants income - how to maximise it
- Tenants helping your tenants with positive debt management
- Tenants raising tenants awareness of borrowing
- Tenants understanding your tenants attitude to money
- Tenants service charge recovery an introduction
- Tender interviews how to manage yourself and the process!!
- The How 2 School from HQN
- Time management
- Train the trainer
- Transition to management
- Universal credit - Board member briefing
- Universal Credit - how it will work
- Universal credit - the essentials - Half day workshop
- Universal credit awareness sessions for tenants
- Unlawful subletting stamp it out
- Unlocking construction basic techniques for non-technical staff
- Value for money - Annual assessment
- Welfare benefits
- Welfare benefits service - how to set one up
- Welfare reform .....how to put it into practice
- Welfare reform and suicidal behaviour
- Wellbeing at work
- Working futures helping your tenants into work
- World class thinking and behaviour
If you can't see what you are looking for here, please get in touch and discuss your requirements with us. These are just examples and we are always developing and customising new products.
Training and Development Services is managed by Executive Director David Ganz and Manager Steve Palmer.
If you are interested in accessing our training and development service, please contact Steve Palmer, Training and Development Services Manager at steve.palmer@hqnetwork.co.uk or by telephone on 07545 208545 or alternatively contact us via our Training and Development Services enquiry form.
